Privacy Policy Purpose and Scope

This privacy statement applies to information collected through any websites, mobile applications, and/or online or mobile-enabled technology, and/or digital tools that display or link to this privacy statement (collectively, our “Online Platforms”). This privacy statement also applies to information shared with us by our approved partners and other third-party sources.

This privacy statement does not apply to (i) information collected from you either offline or through websites and other online services that do not display or link to this privacy statement, including third-party websites to which our online services may link, or (ii) information that would be considered Protected Health Information. We use and disclosure of Protected Health Information is set forth in the Notice of Privacy Practices.

Personal Data We Secure

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (which is called anonymous data).

We may collect, use, store, transfer and process different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, postal address, email address and telephone numbers.
• Financial Data includes payment card details.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and geographic location, preferred language (used to display our website), browser plug-in types and versions, operating system and platform, use of cookies or other devices to store and sometimes track information about you including device type (unique device identifiers) and device screen size (more details on our use of cookies is set out in the Cookies section below) and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, professional qualifications, reviews, feedback and survey responses.
• Usage Data includes information about how you use our website, products and services, items you viewed or searched for, page response times, download errors, length of visits to certain pages (including how much time is spent on which pages), page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
• Marketing and Communications Data includes your preferences in receiving newsletters and marketing from us and our third parties and your communication preferences.

Special Categories of Personal Data

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our products or services or open an account). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How We Use Your Personal Data

We will only use your personal information in the following ways:

• when it is necessary for our legitimate interests:
  • to enable us to supply you with the products and services and information that you have requested
  • to help us in the development of, and to improve our products and services
  • to provide you with information about products or services that may be of interest to you, using the email address which you have provided or via social media
  • to invite you to participate in market research activities, such as responding to interview questions or completing online surveys
  • to send you marketing communications, and show you marketing communications on other websites (including social media sites where you are a member)
  • to ensure that content from our website is presented in the most effective manner for you and your computer
  • to automatically collect data about visitors to our site (for example browsing patterns) by using cookies
  • to maintain our website and ensure network and information security
  • to prevent and detect fraud and other criminal offences
• as long as, in each case, these interests are in line with applicable law and your legal rights and freedoms; or
• where you have agreed to this for specified, explicit and legitimate purposes; or
• where this is necessary for legal obligations which apply to us.

Marketing

We may contact you for marketing purposes relating to our products and services and our website, unless you let us know that you do not want to receive marketing communications. We will only contact you for these marketing purposes by electronic means (email or SMS) where you have agreed to this. Your agreement to the use of your personal information for these purposes is optional and if you decline to provide your agreement, your visit to and use of the website will not be affected.

Marketing opt out: you are entitled to opt out from receipt of marketing communications at any time and free of charge by using the contact details provided in this Privacy Policy or by using the “unsubscribe” option included in any marketing e-mail received from us.

Market research

If contacting you to invite you to participate in market research projects, such as questionnaires or interviews, we will only use your personal data for the purpose of the specific project to which you have consented. That personal data will, once the project has been completed, be removed from our systems (see retention below).

Third-party Site Engagement

Your consent will be obtained before we share your personal data with third parties for marketing purposes. You can withdraw consent at any time by using the opt-out links provided in any marketing communications you receive.

Is My Information Secure?

Ensuring Data Integrity and Security

Despite our robust measures to protect your personal information, no transmission method over the Internet is completely secure. We implement industry-standard safeguards against data loss, theft, and unauthorized access. Personal information is password protected, and access is strictly limited to necessary personnel. We cannot guarantee 100% security for data transmitted over the Internet; therefore, you are responsible for maintaining the security of your own digital environment.

Navigating to Other Websites

Our site may contain links to and from the websites of our partners, advertisers, and affiliates. We are not responsible for the privacy policies of those websites. Please review their policies before submitting any personal data.

Reach Our Help Line

Should you have any questions or require clarification about this Privacy Policy, please get in touch with us.

Unique Conditions

To keep you informed of new developments and offerings, we send announcements to clients and interested parties. If at any time you decide that you no longer wish to receive these communications, you can opt out by unsubscribing. This option is provided in all our communication emails, ensuring you have complete control over your subscription preferences.

Regulatory Compliance for Data Privacy

We rigorously enforce adherence to both national and international data privacy laws, placing a high priority on the secure and lawful handling of your personal information. Our commitment to these legal standards involves a comprehensive approach to data protection that includes implementing robust security measures, conducting regular audits, and continually updating our practices to keep pace with regulatory changes. This meticulous attention ensures that your data is not only protected but also handled in a manner that respects your privacy rights and promotes transparency.

Your Rights: Data Control and Protection

If you hold an account with us or have commented, you may request a downloadable file containing the personal data we have about you, which includes all data you have provided. Additionally, you can request the erasure of your personal data, except for data that we must maintain for legal, administrative, or security purposes.